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Level 3 Diploma in Customer Service

Self-paced • Undergraduate • Customer Service

Advance your career with a flexible online Customer Service programme designed for working professionals.

100% online Flexible schedule Tutor support

The Level 3 Diploma in Customer Service is a comprehensive online course designed to enhance your skills and knowledge in delivering exceptional customer service. Tailored for those looking to advance their careers in customer-facing roles, this diploma provides you with the tools to effectively manage customer interactions, resolve issues, and contribute to the success of your organisation.

Last Updated: August 28, 2025 4.5/5 128 reviews 642 students enrolled
What you'll learn
  • Lead health and safety initiatives in organizational settings
  • Conduct thorough incident investigations to prevent recurrence
  • Develop a positive safety culture within organizations
  • Create effective risk communication strategies for diverse audiences
Enrollment
Start Anytime
Duration
Self-paced
Study Mode
Online
Learning Hours
3–4 hours/week
Safety Standards Healthcare Risk Assessment Patient Care
120+ hrs
Guided learning
100% online
Study anywhere
Tutor support
Expert guidance
Flexible start
Begin anytime

Overview

In today's competitive business environment, exceptional customer service is more crucial than ever. This Level 3 Diploma in Customer Service equips you with the essential skills needed to excel in various customer service roles. Delivered entirely online, the course offers flexibility, allowing you to study at your own pace while balancing other commitments.

The curriculum covers a wide range of topics, from understanding customer needs to implementing effective communication strategies. Whether you're new to the field or looking to formalise your experience with a recognised qualification, this course provides a solid foundation for career advancement. With expert tutors and a supportive online community, you'll gain the confidence and competence to deliver outstanding service.

Why this course?

  • - Gain a nationally recognised qualification in customer service.
  • - Enhance your communication and problem-solving skills.
  • - Flexible online learning to fit around your schedule.
  • - Learn from experienced industry professionals.
  • - Boost your career prospects in a variety of sectors.

Entry requirements

To enrol in the Level 3 Diploma in Customer Service, candidates should have a strong interest in pursuing a career in customer service. While there are no formal prerequisites, it is recommended that applicants possess basic literacy and numeracy skills. Previous experience in a customer-facing role is beneficial but not essential.

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International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

What you'll learn

  • Advanced concepts in Customer Service
  • Strategic thinking and decision-making
  • Applied projects aligned to industry
  • Assessment via assignments (no written exams)

Who should enrol

  • Professionals aiming to progress in Customer Service
  • Graduates seeking a recognised qualification
  • Managers upskilling for strategic roles
  • Career switchers to Customer Service

Certification and accreditation

Qualifications are aligned to SCQF and awarded via recognised awarding bodies. Progression to UK university top-up degrees may be available.

Qualifications are aligned to SCQF and awarded via recognised awarding bodies. Progression to UK university top-up degrees may be available.

Syllabus outline

  • - Understanding the principles of customer service.
  • - Effective communication and interpersonal skills.
  • - Managing customer expectations and resolving complaints.
  • - Developing customer relationships and loyalty.
  • - Implementing customer service improvements.
  • - Understanding the impact of customer service on business success.
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Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Sample Certificate
Sample Certificate

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges
Duration & course fee

The programme is available in two duration modes:

6 Months
GBP £1,250
9 Months
GBP £950
  • This programme does not have any additional costs.
  • The fee is payable in monthly, quarterly, half yearly instalments.
  • You can avail 5% discount if you pay the full fee upfront in 1 instalment.
Payment plans — 6 Months (GBP £1,250)
  • Payment option (a) - GBP £416 × 3 monthly instalments
  • Payment option (b) - GBP £1,187.50 × 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
Payment plans — 9 Months (GBP £950)
  • Payment option (c) - GBP £190 × 5 monthly instalments
  • Payment option (d) - GBP £475 × 2 quarterly instalments
  • Payment option (e) - GBP £902.50 × 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

Insights

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Related Questions answered

Common questions students ask about Level 3 Diploma in Customer Service.

What key skills and topics are covered in the Level 3 Diploma in Customer Service curriculum? What are the entry requirements for enrolling in the Level 3 Diploma in Customer Service course? Can I complete the Level 3 Diploma in Customer Service through an online or part-time study mode? What are the tuition fees for the Level 3 Diploma in Customer Service course? How long does it typically take to complete the Level 3 Diploma in Customer Service?

Related blog posts

Blog articles connected to Level 3 Diploma in Customer Service.

Level 3 Diploma in Customer Service: Career outcomes and UK job prospects Level 3 Diploma in Customer Service: Syllabus breakdown and learning outcomes Level 3 Diploma in Customer Service: Who should enrol and prerequisites Level 3 Diploma in Customer Service: Study tips, timelines and workload Level 3 Diploma in Customer Service: How this course compares with alternatives
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